Our Mobile Service Team Comes to You
In the ever-evolving world of transportation, downtime can be a significant concern for both fleet owners and operators. Recognizing this challenge, Birmingham Freightliner & Western Star takes pride in offering a cutting-edge mobile service solution to help keep your trucks on the road.
Jesse Aaron, our road service foreman, has been a part of the Birmingham Freightliner & Western Star team for over 8 years and is now at the forefront of our mobile service operations. With a keen eye for detail and a passion for ensuring our customers' satisfaction, Jesse has quickly become a familiar face. Running a team of skilled technicians, he orchestrates seamless on-site services that cater to the specific needs of each customer.
In the short time since his arrival, Jesse has successfully fostered strong connections with customers that appreciate not only the quality of our work but also the convenience that our mobile service can bring to their operations. With a fleet set to expand from 4 to 5 trucks, Jesse and his team are well-equipped to handle a variety of tasks on-site.
What mobile semi truck repair services does Birmingham Freightliner offer?
The team specializes in working on Detroit, Cummins, Freightliner, and Western Star vehicles, providing on-site preventative maintenance (PM) and diagnostics. These services include mobile PM oil changes, inspections, and filter replacements, with a scheduled maintenance cycle beginning in January.
One standout feature of our mobile service is its self-sustainability. Mobile service techs have the ability to open their own tickets, improving repair or maintenance timelines by streamlining the process. Jesse, acting as the backbone of the operation, ensures that everything runs smoothly on the backend.
What are the benefits of mobile truck repair?
Personalized service from highly trained technicians
At Birmingham Freightliner and Western Star, we understand that each customer is unique, with specific needs and preferences. Mobile service allows us to provide a more personalized experience, that can cater to individual customer requirements. Bryan, one of our mobile techs and a key member of our team, has cultivated strong relationships with his customers who reach out to him directly when they need him – a testament to the trust and reliability we offer.
Preventative maintenance & general diagnostics checks
We go beyond quick fixes. In addition to general diagnostics for check engine lights and leaks, we offer on-site repairs, welding services, and electrical diagnostics and repairs. If a job proves to be more extensive, we also have the capability to transport vehicles to our service shop for further attention. We will also work closely with our OEM’s to ensure any valid warranty coverage is leveraged as a part of your repair adjusting estimates and proposals to show those credits. Our service commitment goes beyond the physical repair and includes personalized service based on the individual elements of each job.
Streamlined repair process to reduce downtime
Our mobile service isn't just about fixing trucks; it's about making the entire process seamless and timely for our customers. For more complicated repairs that may be brought into our shop, Jesse stays with the vehicle throughout the entire process. From communication and ticket creation to getting our technicians on the job, Jesse ensures a smooth experience for our customers.
What to do if my truck broke down?
We encourage you to reach out to Jesse through the dedicated phone number on our phone tree or fill out this form. This service, available during daytime hours, is not an emergency roadside assistance but a planned, efficient solution for fleet maintenance.
Birmingham Freightliner & Western Star's mobile service is a game-changer in the world of fleet maintenance. Offering unparalleled convenience, personalized service, and a team of skilled professionals, that are committed to providing our fleet customers with convenient options for truck maintenance. Contact us today and experience the difference for yourself.